FAQ

To login:

At the top of our website in the main menu you will see MY ACCOUNT / COURSES. Click there and enter your login name and password. Once logged in go to My Courses.

If you login and can not find your course, it is often related to a typo in a login name. At this point, please contact hello@willowwolfe.com for assistance manually connecting your course. Our support hours are Tuesday to Thursday, however, I often try to answer emails between.

If you are in Canada or overseas, your orders will ship from our location in Manitoba, Canada. If you are in the USA, your orders will ship from our warehouse in the United States.

The only exception to this is Maison Wolfe orders which are limited edition items solely shipped from our location in Manitoba. In the case of Maison Wolfe orders, duty and customs, should there be any is prepaid.

Ebooks and classes are attached within 24 hours.

Orders usually arrive in 10 business days.

We have a warehouse in the United States. You won't have to pay customs or duty.

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team has processed your order, you will receive a second email to let you know that your order is on its way to you.

Classes are refundable if a refund request is made within 48 hours and the class has not been completed. Please note that some classes include PDF's and general info before the videos begin.

Ebooks are not refundable.

For class refunds please send the following information:

• Please explain your concern
• Provide your login name (usually your email)
• Provide your name and phone number
• Your email
• Order number
• Product name
• Picture of the item

We’re sorry to hear that you're not happy with your item and we would love to know why. Please drop us a message with the following info:

• Please explain your concern
• Provide your name and phone number
• Your email
• Your address
• Order number
• Product name and code
• Picture of the item

The most important thing is to pick up a brush and start!!! I'd suggest checking out some of our free tutorials to see the different techniques and styles.

You will find on our courses page many beginner classes.

For Water Mixable Oil: Begin with "Beginner Birds & Flowers". It has 7 great projects and is a great price point with exceptional value.

For Watercolor: You can begin with either, "Watercolor Flowers" or "Birds & Botanicals".

For Acrylic: "Beautiful birds & Flowers" is a great course.

Once a brush has been used for a particular medium, we do not suggest you switch it to a new one. The original medium will be within the brushes and may setting to some degree in the ferrule and if a different medium is introduced it may cause the brush to separate.

I would love to see you experience all three mediums as everyone has their preference.

Water Mixable Oil, acrylic and watercolor have vastly different looks. They are all beautiful and fun to work with in different ways. I love water mixable oil for it's forgiving nature, time to blend and ability to create realistic results with ease. I find water mixable oil easier to work with than acrylic, especially for new painters.

I love watercolor for its transparency and flowing nature. You can layer blend and do many things.

Acrylic dries much faster than an oil based medium and is great for many techniques in layering and glazing.

I love water mixable oil paint because I don't require any toxic solvents while painting. The color is rich and creamy and forgiving, allowing time to blend and play. An oil is a great way to start due to how forgiving it is. You can easily wipe away a mistake and simply try again! I prefer solvent free/water mixable as I don’t like to use turpentine. The other benefit to Cobra is the fact it is virtually odourless.

Permission is granted on a case by case basis as all items we create are protected. Please contact hello@willowwolfe.com to discuss permissions to use the material on this website or in our products.

Yes we do. We have many lovely retail partners. Please contact hello@willowwolfe.com to chat with us.

Please contact us at hello@willowwolfe.com and we will be happy to discuss it with you. We would also love to see what you do with our brushes and share your work and events.